Need help with a generation, an edit, your credits, or a payment? Tell us what happened and include the relevant task or order details. You can also write to us with product feedback or a partnership idea.
Before you write
These answers point you to the relevant account pages and explain which details to include in a support request.
Visit Billing in your account settings to check your current subscription and the management options available for your payment method. If you cannot find the option you need, email us from the address linked to your Image 2 account.
Read the Refund Policy, then send your account email, order or payment reference, purchase date, and reason for requesting a refund. We will review the request under that policy.
Include the task ID if available, the selected model, submission time, output settings, and any error message. Explain whether the issue involves generation, editing, an upload, or a download, and mention any related credit discrepancy. A screenshot can help; remove private information before sharing it.
Send your account email, payment date, amount, currency, and order or transaction reference. Explain whether a purchase did not reach your credit balance or a charge appears incorrect. Please do not send a complete card number or payment credentials.
Send a short description and the relevant details to our support email. We will review your request; response times depend on the issue and whether it needs checks with a payment or model provider.
